Shipping
DELIVERY INFORMATION
1
STANDARD DELIVERY
Standard Delivery: 3 to 6 business days. Complimentary with all Alexander Simkin orders. (Additional time may apply to some selections.)
2
EXPRESS DELIVERY
1 to 2 business days; $25 per order; Complimentary with all Alexander Simkin orders over $500. (Based on availability.)
Please note that in exceptional cases, express delivery may be delayed. In such cases, please email us at contact@alexander-simkin.com in order for us to propose other arrangements.
FAQ
FREQUENTLY ASKED QUESTIONS
I RECEIVED MY PACKAGE BUT IT WAS DAMAGED WHEN IT ARRIVED.
WHAT SHOULD I DO ?
If you believe that your package was damaged during delivery by our secure carrier, please indicate this on the delivery note before signing it. To return an order, please contact our Customer Service department using the following email address: contact@alexander-simkin.com or via the “Contact us” page found at the bottom of the website.
I WANT TO SEND A GIFT TO SOMEONE DIRECTLY. IF THE RECIPIENT DOESN’T LIKE IT, CAN THE ITEM BE EXCHANGED ?
If the item isn't right for the recipient, please retrieve the package and return it to us (within at most 14 days following receipt) so that you can place a new order. To exercise your right of withdrawal, please contact our Customer Service department using the following email address: contact@alexander-simkin.com or via the “Contact us” page found at the bottom of the website.